Inventarium.mobi — we pumped your feedback forms!
Hello! A few months ago, we wrote on Habrahabr. And here we are again with you :) let me Remind you – we have been creating tools for gathering and processing user feedback via smartphones.
And these days we run on TechCrunch Moscow a new version of our product.
Over the past months, we managed to communicate with several hundreds of developers and entrepreneurs to attend a number of major events in Russia and Europe, and even to enter the top three finalists of the Windows 8 Hackathon in Moscow. It was very exciting and we got lots of feedback from you. Thank you very much!
A caravan collecting data and analyzing it, we sdelali a lot of interesting outdoor. We realized that all the developers are very different — they have different products and they require different tools to solve their problems. And that suggested that we came to a small category of applications and even fewer developers.
And we decided to think about how we would forge the one ring that will rule all, to make a product that will help more people become happier, and the developers site and richer ;-)
In short — we looked at the methods that you use when collecting feedback, chose the most popular and have found ways on how we can help you. Something now, something is in the future. Now we will examine one of the most simple example of use.
In the first stage we do not have any SDK (by the way, waiting for your pull requests on github) and decided to confine itself to a simple REST API.
The query looks like this:
the
POST http://api.inventarium.mobi/v1/feedback
Content-type: application/json or application/xml
the
{
api_key: "YOUR-API-KEY-FROM-BACKEND",
email: "customer email, if exist",
name: "customer name, if exist",
text: "main feedback text, if exist",
subject: "subject of feedback, if exist",
data: [{
name: "OS",
display_name: "OS Version",
value: "iOS 7.0.1",
group: "Environment"
}, ... ]
}
Items in the collection data can be any number, and they can contain any useful information.
The data in our service is presented in two places:
— Inbox — this is based to view individual responses and communicate with users
— folder form — then you see Analytics on the collected data
To begin to collect and analyze data, it is necessary after you register and create an application add "form":
By the way, you can remove the flag "Show In Inbox", then the incoming messages will go past helpdesk, and you only see a analyst. Ideal for picking up some events or carrying out surveys.
Let's look at a concrete example.
Are you familiar with this picture?
In almost every application to meet her.
To add this feedback into our system, it is necessary to send the following JSON request:
the
{
api_key: "c40ef00e3f3b42e19ebbbb8fa9027b8b",
email: "email field",
name: null,
text: "feedback text field",
subject: "subject text field",
data: [{
name: "type",
display_name: "Feedback Type",
value: "problem ",
group: "Ticket"
}, {
name: "os",
display_name: "OS Type",
value: "iOS 6.1",
group: "Environment"
}, {
name: 'version'
display_name: "App Version",
value: "1.15 ",
group: "Environment "
} ]
}
In data collection you can add as many information you need — log of events, coordinates of the user, country, language and more, everything you can imagine!
On the page Inbox, we see messages like this:
And on the form page:
This scenario the use of the service is not limited. Later we will tell and show you more interesting examples of the use of, or maybe you already know how it can be used.
You can just collect the feedback, and can ask their users questions, conduct surveys, analyze user behavior and to catch application problems before they are critical impact to the business.
While the platform represents the most basic functionality. Even though it will be enough to intercept a negative review of the user or the time to understand that your clients have any new needs. But that's why we invite you. We want you to help us to develop the important functions. And you will have the opportunity to build a better Customer Service almost for nothing but still make money on the new Batmobile! ;-)
Sign up, implement, use, level up with us to 90+lvls and write us your feedback — ALL answer!
there →
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